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Service Technician - Ford Burleson

What are the day-to-day responsibilities?

  • Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
  • Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
  • Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
  • Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.
  • Documenting work performed on each vehicle on the repair order.
  • Maintaining an inventory of normal Technician s tools not normally inventoried by the Service department as special tools.
  • Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
  • Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?
The performance of a Certified Technician is measured by achieving:

  • Targeted production
  • Targeted sales
  • Targeted Customer Satisfaction Index

What are the requirements for this job

  • High School diploma or equivalent
  • 2+ years experience as an automotive technician
  • Automotive technical training (varies based on store needs)
  • Attention to detail
  • Organization and follow-up skills
  • Valid in-state driver s license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:

  • Master-Certified Technician
  • Service Advisor
  • Service Management



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